Andrews Car Centre > Case Study

Training and Support

Because Andrews Car Centre is located geographically apart from INDEZ, the main IT, design and development supplier, the client initially had concerns over communication and the smooth progress of the project along with after-launch service and maintenance.

During the development of the system, INDEZ provided Andrews Car Centre with an account manager to act as a single point of contact for all issues from hosting through to design, development and Search Engine Marketing.

INDEZ makes use of email, phone, VOIP (Skype) as well as Instant messaging. Key documents are maintained within a project file and these are accessessed and circulated as necessary. Documents range from the original project specification documents through to the Target Market User Profile, email communications as well as project sign off sheets and detail.

INDEZ provides training to clients remotely. This is done by first sending bound copies of materials to the client. A phone training session takes place. This normally operates as a conference call where all parties log on to the system using their own browser and the course proceeds. If at any point, there is a query or concern, these usually get dealt with in real-time by the INDEZ trainer.

Once the project is complete and launched, INDEZ offers a wide range of support options back to the client. These are either as part of an agreed Service Level Agreement where the client pays a monthly fee to have a particular level of service provided or, for smaller projects, as a Pay As You Go model where services get bought as required.

ICT Advisor

Throughout the project, Andrews Car Centre sought the advice of an independent advisor who was able to guide and direct them towards business solutions that were right for them. Andrews made use of www.ICTadvisor.com.

The ICTadvisor network is a UK network of experienced independent advisors who work with SME clients to help steer them through teh necessary steps involved in the implementation of an ebusiness or ecommerce strategy.

ICTadvisor is a UK-based network that only make use of advisors with a long and well-experienced track record. Equally, when ICT advisor recommends suppliers to then deliver systems and solutions back to clients, these again only happen by making use of suppliers with a strong track record in delivering to high standards complete solutions that fully meet the required specification as well as being on budget and on timescale.

INDEZ is used by ICT advisor as being able to meet these exacting standards in professionalism and quality.