To ensure maximum customer satisfaction all support queries are processed via Zendesk and dealt with using a Kanban approach which results in average first response times of only a few hours, fast updates and 100% customer satisfaction.
We provide a comprehensive range of profit optimisation and business growth services to help our clients maximise website ROI, marketing campaigns ROAS and company profitability e.g.
We do not lock customers into using "only" INDEZ for development. All of our websites use Git version control and we can setup numerous "branches" to be worked on at once by many different parties, improving deployment speed, lowering costs and leaving INDEZ in charge of merges, commits, QC, deployments etc
3rd party developer branches e.g. Amasty, Xtento, Magestore etc can be setup which allows clients to pay Extension vendors directly to install and configure extensions for you. You could then demo extensions on your own website within any trial period. If ok, INDEZ can merge the commit into the "master" and "release" to your live site.
If clients have their own in-house technical team we can setup development environment(s) for the client (e.g. an experimental website and database) and provide training on how to install extensions, setup substores for B2B, multi-lingual websites etc. These can all be previewed and tested by the client then releases live by INDEZ when ready.
We prove affordable, Enterprise-Level, PCI Compliant website/server security monitoring as part of all "Conversion Care" support contracts for client websites e.g.
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