Terms & Conditions
- “Business Day” means any day (other than a Saturday or Sunday) when banks are general open for normal business in Scotland;
- “Charges” means the Design and Development Charges and the Support Charges;
- “Customer” means the customer for whom a Proposal has been prepared;
- “Design and Development Charges” means the charges to be levied in respect of the Design and Development Services;
- “Design and Development Services” means the design and development services to be supplied to the Customer as set out in the Proposal;
- “Inappropriate Content” has the meaning assigned to it in Clause 11.1;
- “INDEZ” means INDEZ Ltd a company registered in Scotland (Company No. SC168562) and having its registered office at 6/6A Skypark 1, 8 Elliot Place, Glasgow, G3 8EP;
- “Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trade marks, trade or business names and domain names, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database right or semi-conductor topography right, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (and rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world;
- “Materials” means the content provided to INDEZ by the Customer from time to time for incorporation in the Site;
- “Minor Changes” includes small textual changes to content pages, menus and banner text;
- “Milestone Dates” means the milestone dates as set out in the Proposal;
- “Performance” means the work done by INDEZ to fulfil the Services detailed in the Proposal;
- “Proposal” means the proposal provided to the Customer detailing the Services;
- “Server” means the server upon which the Site is hosted;
- “Services” means the Design and Development Services and Support Services to be provided as detailed in the Proposal;
- “Site” means the website referred to in the Proposal;
- “Support Charges” means the charges levied in respect of the Support Services as specified in the Proposal;
- “Support Services” means the support services to be supplied to the Customer as set out in the Proposal and any other support services as agreed between the parties from time to time; and
- “Terms and Conditions” means these terms and conditions.
- references to including and includes shall mean including without limitation;
- words in the singular shall include the plural and vice versa;
- references to Clauses are to the clauses of these Terms and Conditions;
- any reference to persons shall be deemed to include references to natural persons, to firms, to partnerships, to companies, to corporations, to associations, to organisations, to trusts (in each case whether or not having separate legal personality) but references to individuals shall be deemed to be references to natural persons only;
- reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it;
- references to content include any kind of text, information, image, or audio or video material which can be incorporated in a Site; and writing or written includes faxes and email.
2.1 In consideration of the Charges INDEZ will provide the Services to the Customer with reasonable skill and care in accordance with these Terms and Conditions.
2.2 INDEZ reserves the right to use sub-contractors, consultants and agents in the supply of the Services to the Customer.
3. Commencement of Terms and Conditions
3.1 INDEZ shall not carry out the Services until these Terms and Conditions have been accepted by the Customer accordance with Clause 3.2.
3.2 The Customer accepts that these Terms and Conditions will govern the provision of the Services by delivering to INDEZ a signed and dated copy of the Proposal. Charges in the Proposal are valid for a period of 30 days from its date, provided that INDEZ has not previously withdrawn it, or if an alternative shorter time period is stipulated in the proposal.
3.3 INDEZ shall use its reasonable endeavours to provide the Services in accordance with the Proposal, but any timescales and Charges detailed in the Proposal are estimates only and time for performance by INDEZ shall not be of the essence.
3.4 These Terms and Conditions shall prevail over any inconsistent terms or conditions contained, or referred to, in the Customer’s purchase order, confirmation of order, acceptance of a quotation, or specification or other document supplied by the Customer, or implied by trade custom, practice or course of dealing.
4. Customer Responsibilities
4.1.3 supply INDEZ with:
(a) all text in electronic format as standard text (.txt), MS Word (.doc), or CD-ROM, or via e-mail; and
(b) all images in a format as prescribed by INDEZ in a quality suitable for use without any subsequent image processing.
4.2.4 the payment of all hosting fees which are required in order to make the Site live.
4.3 The Customer shall keep secure any identification, password and other information relating to the Customers account and shall notify INDEZ immediately of any known or suspected unauthorised use of their account or breach of security, including loss, theft or unauthorised disclosure of the Customer password or other security information.
4.4 The Customer shall observe the procedures, which INDEZ may from time to time prescribe and shall make no use of the Server which may be detrimental to INDEZ’ other customers.
4.5 The Customer shall be liable to pay to INDEZ, on demand, all reasonable costs, charges or losses sustained or incurred by INDEZ that arise directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under these Terms and Conditions, subject to INDEZ confirming such costs, charges and losses to the Customer in writing.
5. Development and acceptance of the site
5.1 The Design and Development Services supplied under these Terms and Conditions shall continue to be supplied until the Site is accepted by the Customer in accordance with Clause 5.2.
5.2.2 the date upon which the Site goes live.
5.3 If the Customer requests any changes which are not considered Minor Changes by INDEZ, such changes shall be carried out in accordance with the Alteration provisions contained in Clause 16.
6. Charges and Payment
6.1 All Charges are normally subject to VAT at the applicable rate of 20%. All payments in respect of the Charges must be in Pounds Sterling.
6.2 Support Charges – The Customer shall pay to INDEZ the Support Charges in advance of the provision of the Support Services. The first payment made in respect of the Support Charges will fall due within 7 days of the date of receipt of an invoice and the Support Services will not commence until such payment is made. Thereafter, the Support Charge will be due each month until termination of these Terms and Conditions. INDEZ reserve the right to change the Support Charges pricing at any time providing 30 days notice is given in writing. Where the Support Charges are to be paid by standing order, the standing order shall be set up prior to the commencement of the Support Services.
6.3 Design and Development Charges – At the time of the Customer’s signed acceptance of the Proposal in accordance with Clause 3.2, a non-refundable deposit will immediately become due and work on the Design and Development Services shall not commence until INDEZ has received this amount. The Customer will pay the Design and Development Charges within 7 days of the date of receipt of an invoice.
6.4.2 if payment remains outstanding for 30 days, suspend all Services until payment has been made in full.
6.5 All charges are quoted exclusive of all travel, miscellaneous and other expenses. All expenses incurred by INDEZ in performing the Services shall be reimbursed by the Customer.
7. Additional Services
7.1 In consideration of the fees at Clause 7.2, INDEZ will provide the Customer, on their written request, with a complete dump of the Site from the Server. For smaller Sites this will be emailed to the Customer. For larger Sites, INDEZ shall make up a CD/DVD and send this via post.
7.2 Creating a complete Site dump and sending to the customer costs will be charged on a “time spent” basis at an hourly rate of £140. If an additional (e.g. up-to-date) database dump is required then this is again charged on a “time spent” basis.
7.3 Where INDEZ provides the Customer with a static copy of the Site under Clause 7.1, the copy is fixed at the date the back up was made from the Server.
8.1 The Customer and INDEZ hereby warrant to the other that they have full power and authority to enter into and perform the obligations under these Terms and Conditions.
8.2.2 it will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, profane or otherwise objectionable in any way;
(b) any material containing a virus or other hostile computer program;
(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any Intellectual Property Right or similar rights of any person;
(d) it will not send bulk email whether opt-in or otherwise from the Server;
(e) it will not promote a site hosted on INDEZ’s network using bulk email unless all email recipients have explicitly opt-in to receive email directly from the Customer and all emails comply with UK/EU email marketing law and the US CAN-SPAM Act; and
(f) it will not employ programs which consume excessive system resources, including processor cycles and memory.
9. Limitation of Remedies and Liability
9.1.3 any representation, statement or delictual act or omission (including negligence) arising under or in connection with these Terms and Conditions.
9.2.3 for any loss or damage to any data stored on the Server.
9.3 INDEZ shall use its reasonable endeavors to ensure the Site is available at all times but INDEZ shall not be liable for any interruptions to the Site or down-time of the Server. INDEZ make no guarantee that the Server will be free from unauthorised users or hackers and will not be liable for non-receipt or misrouting of email or for any other failure of email.
9.4 All conditions, terms, representations and warranties relating to the Services whether imposed by statute or operation of law or otherwise, that are not expressly stated in these Terms and Conditions including the implied warranty of satisfactory quality and fitness for a particular purpose, are hereby excluded to the fullest extent permitted by law.
9.5 Nothing in these Terms and Conditions shall operate to exclude or limit INDEZ’s liability for death or personal injury resulting from the negligence of INDEZ.
9.6 INDEZ’s total aggregate liability to the Customer for any claim in contract, delict, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the Charges paid by the Customer in respect of the Services which are the subject of any such claim. In any event no claim shall be brought unless the Customer has notified INDEZ of the claim within one year of it arising.
9.7 INDEZ shall not be liable to the Customer for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
9.8 The Customer hereby acknowledges and agrees that:
9.8.5 the time it takes for a Website to appear in search results varies from one search engine to another and rankings will also vary as new pages are added.
10. Intellectual Property Rights
10.1 The Customer retains all Intellectual Property Rights in the Materials, and grants INDEZ a licence to such Intellectual Property Rights to the extent required to perform its obligations pursuant to these Terms and Conditions.
10.2 All Intellectual Property Rights in any works arising in connection with the performance of the Services by INDEZ shall be the property of INDEZ. On receipt by INDEZ of the final payment payable by the Customer in accordance with Clause 6.3, INDEZ shall (unless otherwise specified within the proposal) grant the Customer a non-exclusive, non-transferable, license to use the IPR arising in connection with the performance of the Services by INDEZ. For the avoidance of doubt this license does not include any third party material in the Site or rights in any underlying software of the Site (including developer tools) needed to operate the Site.
10.3 If a choice of Site design is presented by INDEZ to the Customer, only one solution is deemed to be given by INDEZ as fulfilling its obligations. INDEZ retains the Intellectual Property Rights in all other designs, unless otherwise agreed in writing between the parties.
10.4 The Customer shall indemnify INDEZ against all damages, losses and expenses arising as a result of any action or claim that the Materials infringe any Intellectual Property Rights of a third party.
11. Site Content
11.1 The Customer shall ensure that the Materials on the Site do not infringe any applicable laws, regulations or third party rights (including material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing or in breach of any third party Intellectual Property Rights) (the “Inappropriate Content”).
11.2 INDEZ reserve the right to remove any Material from the Site which INDEZ deems Inappropriate Content without notice to the Customer.
11.3 The Customer shall indemnify INDEZ against all damages, losses and expenses arising as a result of any action or claim that the Materials constitute Inappropriate Content.
12. Suspension and termination
12.1.6 if Customer assigns or transfers any of its rights or obligations under these Terms and Conditions without the prior written consent of INDEZ.
12.2 On termination of these Terms and Conditions or suspension of the Services by INDEZ in accordance with this Clause 12 INDEZ shall be entitled to immediately to block the Site and remove all data located on it.
12.3 The Customer may cancel the Services at any time on providing INDEZ with one month’s written notice, unless otherwise provided for in the Proposal.
12.4 In respect of a cancellation of the Services in accordance with Clause 12.3 INDEZ will invoice the Customer for all work completed over and above the non-refundable deposit paid in accordance with Clause 6.3. The balance of any monies due in respect of the Charges must be paid within 7 days of such invoice.
13. Consequences of Suspension or Termination
13.1 On termination of these Terms and Conditions for any reason the Customer shall immediately pay to INDEZ all of INDEZ’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, INDEZ may submit an invoice, which shall be payable immediately on receipt.
13.2.2 access to files, databases and other content is denied and will be deleted after 10 days of suspension or termination.
13.3 Where Services are terminated, publication and/or release of any deliverables completed by INDEZ may not take place before all Charges have been settled.
13.4 If the Customers requires access to files, databases and other content on the Site before they are deleted in accordance with Clause 13.2.2, account reactivation will be required.
13.5 A £95 charge shall be payable by the Customer in order to reactivate the Site to cover administration costs.
13.6 Termination of these Terms and Conditions shall not affect the accrued rights and liabilities of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.
The Customer hereby allows INDEZ to refer to designs produced as a result of the Design and Development Services in its marketing and promotional material and to provide a link from the Site to INDEZ’s own website.
15. Transferring away from INDEZ
15.1 If the Customer wishes to move away from INDEZ, INDEZ will provide the Customer with a copy of the Website on a DVD. All outstanding Charges must be made in full before this DVD will be provided. INDEZ cannot be held responsible for setup, migration, support, bugs, maintenance, functionality, security, downtime or any other issues if the Customer’s Site is no longer hosted on the Server.
15.2 Where the Customer cancels in accordance with Clause 12.3 and requests that INDEZ transfer a domain to another internet service provider, the Customer shall reimburse INDEZ the reasonable costs incurred in transferring the domain, including any charges levied by domain name authorities.
15.3 INDEZ will not transfer a domain to another internet service provider until all outstanding Charges and all transfer costs payable in accordance with Clause 15.1 are paid in full.
15.4.5 SEARCH ENGINE MARKETING: There is a possibility that, on migration, a Site may take a downturn in search engine positioning. INDEZ cannot be held responsible for any lowering of visibility that result from a transfer away.
16.1 If either party wishes to change the scope or execution of the Services, it shall submit details of the requested change to the other in writing.
16.2.4 any other impact of the change on these Terms and Conditions.
16.3 If the Customer wishes INDEZ to proceed with the change, INDEZ has no obligation to do so unless and until the parties have agreed the necessary variations to its Charges, the Services, the Proposal and any other relevant term and documented these in writing.
16.4 INDEZ may charge for the time it spends assessing a request for change from the Customer on a time and materials basis.
The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of INDEZ.
18. Variation and Waiver
INDEZ reserves the right to revise, amend, or modify these Terms and Conditions at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance on INDEZ’s website.
19.1 If any provision (or part of a provision) of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
19.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
20. Entire Agreement
20.1 These Terms and Conditions and any documents referred to in them constitute the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of this agreement.
20.2 Each party acknowledges that, in entering into these Terms and Conditions, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these Terms and Conditions.
20.3 Nothing in this Clause 20 shall limit or exclude any liability for fraud.
21. Governing Law and Jurisdiction
21.1 These Terms and Conditions and any disputes or claims arising out of or in connection with its subject matters are governed by and construed in accordance with Scots law.
21.2 The parties agree hereby submit to the non-exclusive jurisdiction of the Scottish courts.