Magento support that's faster, cheaper and safer.
INDEZ DevPartner is ongoing Magento support and development from a team that works with frontier AI. Claude speeds up every ticket, automated tests check your site before every release, and our developers check everything before it goes live.
Every release
Ready to deploy
Built with Claude
AI-assisted development, connected to your code and tickets through MCP
Automated website tests
Key journeys run on desktop, Android and iPhone
Human testing
A developer checks the results and the changes
Your sign-off
You approve the changes on your staging site
Planned deploy
Released in a morning window, then checked again live
Frontier AI in every ticket. Developers on every release.
We use Claude, Anthropic's frontier AI, across our Magento work. It does the heavy lifting; our developers stay in charge of every change.
AI MCP-enhanced development
Claude, connected to your store
Through MCP, Claude works directly with your code, your staging site and your tickets. It traces problems, writes and reviews code and documents every change, so work moves much faster.
✓ Much faster progress on every ticket
✓ Much shorter ticket resolution times
✓ Fewer billable hours for the same work
Automated + human testing
Every release tested before it goes live
Before each deploy, AI-driven browser tests run your key journeys: homepage, category and search, product pages, basket, checkout and My Account, on desktop and phones. Then a developer checks the results.
✓ Problems caught on staging, not by customers
✓ The same checks after every release
✓ A clear record of what was tested
A Magento team on call, without the overheads.
INDEZ DevPartner gives you reserved developer time every month and the support to go with it.
Priority support
Guaranteed developer time every month, with direct access to the developers working on your tickets.
Security upgrades
Quarterly Magento security upgrades and new features, applied on a security-first basis to keep you PCI compliant.
Test before you go live
A staging copy of your store, so every change is tested and approved by you before it reaches customers.
Out-of-hours cover
Emergency support in the evenings, at weekends and on holidays when something can't wait.
We deal with your host
Technical liaison with Sonassi, Cloudflare and your other providers, so you don't have to.
Strategy, not just fixes
Ecommerce strategy meetings every 6 months, focused on the updates that grow revenue and profit.
You own everything
Your code lives in your Bitbucket and your hosting and accounts stay in your name.
Lower hourly rates
Monthly plans cut up to £50 an hour off our standard rate, and unused hours roll over.
Ecommerce Scotland
Free tickets for Ecommerce Scotland, our annual ecommerce conference.
Choose your hours. Log a ticket. We do the rest.
1. Choose your plan
Pick the monthly hours you need, from £600 a month. Longer terms lower your rate.
2. Log a ticket
Raise work in Zendesk. Small jobs start without quotes or sign-off rounds.
3. We build and test
Claude-assisted development, then automated and human testing on staging.
4. You approve, we deploy
You sign off on staging, we release in a planned window and check it live.
Ecommerce automation
Automation lets your business scale quickly while keeping its profit. INDEZ merchants have reached turnover as high as £1.5 million a year per employee. We can integrate your Magento website with:
- PPC & marketing automation
- ERP / back-office order & customer sync
- B2B customer price book & address sync
- Supplier stock systems
- OMS, inventory & shipping couriers
- FBA or 3PL fulfilment services
- Automatic packing machines
- Vertical or horizontal warehouse storage
- Weaving efficiency into your SOPs
Magento support questions we get asked.
How does AI change the work you do for us?
Claude helps our developers find the cause of a problem, write and review code, and test changes much faster than before. Our developers still check every change, and nothing goes live without automated testing, human testing and your approval on staging.
Is it safe to use AI on our store?
Claude works on staging copies and in your code repository under developer control. Your code stays in your Bitbucket, and every release goes through the same testing and sign-off before it reaches customers.
What does it cost?
INDEZ DevPartner starts from £600 a month ex VAT. You choose the monthly hours you need; longer terms and more hours lower your hourly rate, and any unused hours roll over to the next month.
What if something breaks out of hours?
Monthly plans include emergency out-of-hours support, on a best-efforts basis, for urgent problems in the evenings, at weekends and on holidays.
Can you take over a Magento store another agency built?
Yes. We start by securing the store and bringing it up to date: a staging site, the latest Magento patch, a Cloudflare web application firewall and your code moved into a Bitbucket account you own.
INDEZ DevPartner pricing
Magento support starts from £600 a month ex VAT. Longer terms and more monthly hours lower your hourly rate. Contact us for a plan that fits your store.
Results, year after year.
Our ecommerce clients generate over £100m in online sales every year.
Average client ecommerce revenue growth
Premier Welding
Average year-on-year ecommerce growth since launch, with INDEZ managing paid media on a pay-for-performance basis.
Work with a team that truly understands ecommerce growth.
Our team has taught ecommerce at the University of Strathclyde and presented at the Scottish Parliament, and runs the Ecommerce Club and Ecommerce Scotland.
Ready to grow your ecommerce business?
Tell us where you are and where you want to be. We'll come back with a plan, not a sales pitch.
Book a Growth Call →Scotland · England · Wales